Our comprehensive range of services are designed to address the diverse needs of organizations.

 We develop and deliver training and materials, such as presentations, workshops, webinars as well as field guides, and other resources to promote the understanding and application of human factors methods and a wide range of human factors topics.

We conduct and assist clients with thorough investigations applying a systems lens

to understand work and outcomes and near-misses, leveraging learnings and providing effective, practical control actions to prevent

future occurrences. We teach investigation workshops to turbo charge

all aspects of investigations.

Our approach focuses on understanding everyday (normal) work to identify what is working well, gaps and opportunities for improvement, ensuring continuous

learning and adaptation. Asking better questions being a key to dialogue, feedback and engagement.

 Facilitating learning teams, we bring together diverse perspectives across organizations to collaboratively

understand work and outcomes as the foundation to build effective control options and enhance safety and performance.

 We advise organizations on how to conduct structured debriefs using appreciative inquiry and after-action-reviews to understand and analyze everyday work and events to extract valuable lessons,

driving continuous improvement and influencing future response to

surprises and promoting curiosity.

We use a systems lens to understand work, the context of fatigue and tasks that may develop and influence fatigue risk. Using a novel yet practical approach, we develop and implement and refine options to enhance safety capacity, well-being and performance.

Our services include a full range of methods to understand, identify, assess and implement effective control strategies to prevent and manage musculoskeletal injuries, promoting worker health and

overall performance.

We offer learning site visits to understand

everyday work, engage with those who do and know the work best across of levels of an organization increasing organizational learning and knowledge transfer.

Rules are sometimes not followed or followable. Our experts partner with organizations to assist in understanding the role rules play in everyday work, how and where they are used and why they don’t always work as intended.

We advise on the design and management of operating and maintenance procedures and rules that support workers, the performance of work, ensure compliance with regulatory requirements and importantly do not

lead to more complexity.

We specialize in developing

practical tools for incorporating human factors thinking into qualitative and quantitative risk assessments, audits, safety critical task analysis, and daily operational and maintenance activities, including site inspections, pre- and post-job briefings.